The Terrass Hotel makes every effort to provide for the comfort and wellbeing of its guests, and prides itself on meeting the following service commitments: smiling service always on hand, helpful tourist and other information available, quiet, cleanliness, quality beds and bedding and overall quality control.
All the properties of Hotels Maurice Hurand participate in a quality approach in association with guest satisfactions metrics independant firm. The Terrass Hotel has signed up to a quality policy centred on the adoption and control of high standards that are rigorously and independently monitored by means of incognito calls and visits.
This enables us to ensure that the expected level of service is attained, and to identify avenues for improvement to provide you with even better service in future. An environmental component has now been added to the process in order to raise staff and guest awareness of the importance of protecting the environment.