Our Guarantee

The Best available rate !

At The Terrass Hotel, we promise that the prices offered on our website are the best available anywhere. Should you find a lower rate forthe Terrass Hotel anywhere online, we will match it and give you a further 5% discount.

In the unlikely event that you do find a better rate elsewhere, please send us an email within 24 hours of your booking : reservation@terrass-hotel.com

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Terms & Conditions

For a claim to be valid under the Best Rate Promise, it must satisfy all of the terms and conditions listed below

A claim must be submitted within 24 hours after making the initial reservation and at least 48 hours before the scheduled arrival. The Best Rate Promise does not apply to any reservation made within 48 hours of arrival and if it is not send 24 hours after making the initial reservation.
The Competing Rate must be for the same hotel, room type (including but not limited to similar room size, bedding, views, and amenities), rate type, number of guests, dates, length of stay and rate rules (including but not limited to cancellation policies).
The Competing Rate must be bookable on another website. Advertised or enquiry only rates do not qualify. The Best Rate Promise does not apply to rates found offline, negotiated corporate rates, group rates, promotional codes, rates requiring membership in a club or other organization, direct mail or email solicitations or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time we process the claim.
If the Competing Rate is in a different currency, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate in place at the time the initial reservation was made. Discrepancies may occur between the Terrass Hotel rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to currency exchange calculations, we reserve the right to deny the claim.
We may deny a claim where the difference between the rates is less than one Percent (1%).
We reserve the right to revise, amend, supplement, suspend or discontinue the Best Rate Promise at any time in our sole discretion and without prior notice.